Privacy Policy
Effective date: 1 January 2025 · Al Firouz Real Estate Broker LLC (ORN 25623)
Al Firouz Real Estate Broker LLC (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our website or engage our services.
Information We Collect
We collect personal information you provide directly — such as your name, phone number, email address, and property enquiry details — when you contact us, submit a form, or interact with our website. We may also collect technical data such as your IP address, browser type, and pages visited through standard web analytics.
How We Use Your Information
Your information is used to respond to enquiries, match you with suitable properties, facilitate tenancy or sales transactions, and comply with our obligations under UAE law (including DLD and RERA requirements). We do not sell or rent your personal data to third parties.
Data Sharing
We may share your information with landlords, developers, or co-brokers strictly as necessary to complete a transaction you have requested. We may also share data with service providers (e.g., CRM tools, email platforms) who act on our behalf under confidentiality obligations.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable UAE laws and regulations. Transactional records related to property deals are retained for a minimum of 5 years in accordance with DLD requirements.
Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at manager@alfirouz.com. We will respond within 10 business days.
Cookies
Our website uses cookies and similar technologies to improve performance and user experience. Essential cookies are required for core functionality. Analytics cookies (if enabled) are anonymised. You can control cookie settings in your browser.
Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, or loss. However, no internet transmission is completely secure and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.
Contact
For privacy-related queries, contact Al Firouz Real Estate Broker LLC at manager@alfirouz.com or +971 4 835 8084. Our office is at Office Shop 13, Building AMSA 2, JVC, Lazuward N E, Dubai.